Our policy lasts 30 days for exchange only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it.
Merchfun Happiness Guarantee!
If you are unhappy with the items that you have received, please CONTACT customer service FIRST by sending an email to [email protected]. Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Size chart link to find your best fit!
After your order has been placed, you have 24 hours to contact our customer service and request order modifications.
All items are made to order, once an order is submitted, we immediately begin preparing it and therefore cannot make cancellation. Please make sure that you want to buy the products prior to submitting the order.
We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at [email protected] and one of our helpful support staff will organise a reprint or a refund for you!
Order not received
If your item has not arrived within 30 days after having ordered, contact one of our support through Contact us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
Please Contact us before returning an item and always include your order number in your email.
In most cases, we will replace/refund defective items or an incorrect order simply by receiving an email with photo showing the specific problem with the product and by including the order number.